ChannelLink Solutions Privacy Policy

This privacy policy explains how ChannelLink Solutions collects, uses, shares, and protects information in connection with our site and this service. ChannelLink Solutions is committed to protecting the privacy of individuals who use our online platform and services.

Information We Collect

We collect different types of information when you interact with our site or use our services. This includes information you provide directly to us, information collected automatically through your use of our services, and potentially information from third parties.

Information you provide directly may include:

Account registration information, such as your name, company name, role, and contact details like physical address.
Payment and billing information necessary for processing transactions related to the services.
Information you provide when you communicate with us, such as support requests, feedback, or inquiries.
Information you input into our systems while using the service, such as property details, booking information, pricing, availability, and guest details, all processed on your behalf as part of providing the channel management, PMS, booking engine, and other related hospitality software services.

Information collected automatically may include:

Usage data, such as information about how you access and use our site and service, including pages viewed, features used, and actions taken.
Device information, such as IP address, browser type, operating system, and device identifiers.
Log data, which is automatically recorded when you use our services.
Information collected through cookies and similar technologies (further details are provided below).

Information from third parties:

We may receive information from third-party services integrated with our platform, such as Online Travel Agencies (OTAs) or other software providers, as necessary to provide the requested functionality and services.

How We Use Information

We use the information we collect for various purposes related to providing, maintaining, and improving our services, as well as for communication and legal compliance. These purposes include:

Providing and operating our services, including hotel channel management, PMS integration, booking engine functionality, and revenue management tools.
Processing transactions and managing your account.
Communicating with you about your account, service updates, technical notices, and support messages.
Improving and developing our services, including troubleshooting, data analysis, research, and testing.
Ensuring the security and integrity of our site and services.
Complying with legal obligations and enforcing our terms and policies.
For marketing purposes, where permitted by law or with your consent, to inform you about other services we offer that are similar to those you have already purchased or enquired about.

Legal Basis for Processing (for individuals in the European Economic Area and UK)

Our legal basis for collecting and using the information described above depends on the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you (e.g., to provide the services you have requested), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

How We Share Information

We may share your information with third parties in the following circumstances:

With service providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing. These service providers are authorized to use your personal information only as necessary to provide these services to us.
With third parties integrated with our platform at your direction, such as OTAs, as required to provide the requested connectivity and services.
In response to a legal request, such as a subpoena, court order, or government demand, if we believe that disclosure is required by law.
In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
To protect the rights, property, or safety of ChannelLink Solutions, our users, or the public.
With your consent or at your direction.

Data Retention

We retain personal information for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate business purposes, such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

Data Security

We implement technical and organizational measures designed to protect the information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction or deletion of your personal information.
The right to object to the processing of your personal information.
The right to request restriction of processing your personal information.
The right to request data portability.
The right to withdraw your consent at any time, if we processed your personal information based on consent.
The right to complain to a data protection authority about our collection and use of your personal information.

To exercise these rights, please contact us using the details provided below.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. When we transfer your information across borders, we put in place appropriate safeguards to protect your personal information, such as relying on the European Commission's Standard Contractual Clauses or other approved transfer mechanisms.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of cookies we use, why, and how you can control cookies, please refer to our Cookie Policy (if applicable) or manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page or through other appropriate means.

If you have any questions about this privacy policy or our data practices, please contact us by postal mail at:

ChannelLink Solutions
1025 Market Street, Suite 300
San Diego, California, 92101
United States